Straight answers about the parts of a setup that matter before you say yes: the money, the coverage, the hand-offs, the voice, and the fine print.
Every engagement starts with a one-time setup fee and continues on a monthly retainer. The setup deposit is paid in full at signup; the retainer starts the week we go live. Exact scope and pricing are confirmed in the proposal after your scope call.
Yes. Halloo answers 24/7 — nights, weekends, and holidays — with a custom script written and approved with you before go-live. It can qualify the caller, check your live calendar, book the appointment, and send an SMS confirmation.
That is the point of the setup. We shape the workflow around the calendar, CRM, scheduling, and intake tools you already use, so a booking lands on your live calendar and the lead details land where your team works. We confirm the exact hand-offs during discovery.
The agent answers in your business’s name and follows an intake script you approve before launch. It handles routine calls and flags anything outside the script or needing judgment to a human, so the automation carries the volume while your team handles the exceptions.
The proposal or engagement letter controls the exact scope, price, change terms, and cancellation details for your setup. Deposits are non-refundable once work has started, and we do not begin until you have accepted the proposal. We can walk through the terms before you commit.